Frequently Asked Questions

Counseling is a supportive resource for individuals, families, and groups facing life’s challenges. Common concerns include depression, anxiety, relationship struggles, major life changes, behavioral challenges, addiction, and many other issues. Anyone seeking guidance, support, or personal growth is eligible for counseling services.

Therapy is a personalized experience that looks different for each person. It may involve gaining a new perspective on your experiences, exploring and discovering more about yourself, identifying and changing unhelpful patterns of thinking or behavior, processing difficult experiences and learning healthy coping skills.

Your first session is a chance to share what brought you to counseling. You’ll also discuss your background and personal history at a level that feels comfortable for you. Together, you and your counselor will begin developing a plan for your goals.

Individual counseling sessions typically last 50 minutes. The frequency of sessions is determined by you and your counselor based on your needs.

An intake is your initial appointment, designed to help determine the best possible care. During this session, your counselor will collect basic information, identify your strengths and needs, and recommend the most appropriate services.

Yes. If medication is appropriate, our consulting psychiatrists are available to assess your needs and recommend treatment options.

Yes. Counseling is not about someone “fixing” your problems. Instead, counselors provide a safe, supportive space to help you explore your challenges, gain insight, and develop effective tools and strategies for coping.

Yes. The counseling process is confidential, and information cannot be released without your written permission, except in rare situations required by law. If you have any questions about confidentiality, your counselor will be glad to explain our policy.

At this time, Redeeming Lives does not accept insurance. For your convenience, we accept payment by cash, credit card, money order, Square, or Zelle. Please call our office at 850-727-4229 for current pricing details. We are actively exploring insurance options and will provide updates as soon as they become available.

Yes. Redeeming Lives offers secure telehealth services for clients who prefer to connect through an online platform. If you are interested in scheduling a telehealth session, please call our office at 850-727-4229 or send us a message with your inquiry.

No. The counseling process is confidential. Your information will not be shared without your written authorization, except in rare circumstances required by law. If you have any concerns or questions about our Confidentiality Policy, please discuss them with your intake counselor.